Smart thermostats like the Hive Active Heating system make it easy to manage your heating and hot water from your phone, helping you save money and stay comfortable. But like all smart technology, the Hive thermostat can sometimes run into problems.
As trusted heating engineers in Surrey, we’re often called out to homes in Tadworth, Kingswood, Epsom, Leatherhead, Reigate, and Dorking to fix Hive thermostat issues. Here are the most common problems homeowners face – and how to resolve them.
1. Hive Thermostat Not Connecting to Wi-Fi
Problem: Your Hive thermostat won’t connect to the internet or keeps dropping signal.
Solution:
- Restart your router and Hive Hub.
- Place the Hub close to your router to improve Wi-Fi strength.
- Check broadband speed and reset the Hub if needed.
👉 Many Surrey homeowners search for Hive thermostat not connecting to Wi-Fi. If the Hub still won’t connect, call a professional to test your setup.
2. Hive Thermostat Not Controlling Heating
Problem: The thermostat shows the heating is on, but your radiators stay cold.
Solution:
- Check your boiler has power and hasn’t tripped.
- Reset the Hive receiver (the box next to your boiler).
- If your boiler isn’t firing, you may need a Gas Safe engineer to check wiring or controls.
We regularly handle Hive heating not working in Surrey, where homeowners often confuse boiler faults with thermostat issues.
3. Hive Thermostat Offline
Problem: The Hive app shows “offline” and won’t let you control your heating.
Solution:
- Check your phone has internet access.
- Restart the Hive Hub and thermostat.
- Replace the thermostat batteries and re-sync it.
If your Hive system keeps going offline, we can test the connection and provide a long-term fix.
4. Hive Thermostat Display Not Working
Problem: The Hive thermostat screen is blank or frozen.
Solution:
- Replace with fresh AA alkaline batteries.
- Reset the thermostat if needed.
- If the screen is still blank, the thermostat may need replacing.
5. Boiler Not Responding to Hive Thermostat
Problem: The thermostat seems fine, but the boiler doesn’t switch on.
Solution:
- Check receiver lights (green = good, amber/red = issue).
- Reset and re-pair the receiver.
- Check boiler pressure and power.
- Call a Hive heating engineer in Surrey if the boiler still won’t respond.
Local Hive Smart Thermostat Repairs in Surrey
At Weekes Plumbing & Heating, we provide expert help with:
- Hive thermostat installation in, and across, Surrey
- Hive thermostat repair in Epsom, Leatherhead, and Reigate
- Boiler servicing and heating repairs across Surrey
- Smart heating system upgrades
Whether your Hive heating isn’t working or your thermostat keeps going offline, our qualified engineers can diagnose the issue quickly and get your home warm again.
Final Thoughts
If you’re searching for Hive thermostat repair near me in Surrey, we’re here to help. Many Hive thermostat problems can be fixed with a reset or battery change, but if the issue is more complex, a professional engineer is the safest solution.
📍 Local areas we cover: Tadworth, Redhill, Epsom, Leatherhead, Dorking, Reigate, and across Surrey.
📞 Contact Weekes Plumbing & Heating on 07904209556 today for fast, reliable Hive thermostat repairs and boiler support.
